AI for SMBs

01

AI Strategy & Security

Client Question

My employees are already using AI tools on their own — ChatGPT, Claude, Gemini — and I have no visibility into what company data is going into those systems. How do I get ahead of this before it becomes a liability?

Approach

WP builds an AI practice from the ground up. We start by selecting the right enterprise AI platform for the business — typically Microsoft Copilot for organizations already on Microsoft 365 — and then configure admin-level security controls: data loss prevention policies, sensitivity labels, connector governance, and user access tiers. We draft company-wide AI usage guidelines covering approved tools, human-in-the-loop requirements, what data should never go into a prompt, and how to disclose AI-assisted work. We establish an internal AI Task Force with the client's leadership and run the rollout in phases — pilot group first, then department by department — so nothing goes live without testing. The goal is to give the CEO confidence that AI is being used, governed, and monitored.

02

AI Training

Client Question

I bought Copilot licenses for the team but most people tried it once, got a mediocre result, and stopped using it. How do I get real adoption and real time savings across the company?

Approach

WP identifies 5–10 high-impact use cases and trains the full team hands-on. We start with the tasks every employee does: meeting recording and summaries, email drafting and review, document creation, and research. We teach practical prompting — not theory — by showing the difference between a vague prompt and a specific one side by side. We cover choosing the right AI mode for the task, understanding what AI is bad at, and prompt hygiene basics so employees don't inadvertently put sensitive data into the wrong tool. Training is live, interactive, and tailored to each department's actual workflows — not a generic webinar. WP also delivers a prompt starter guide and a reference card employees can keep at their desk.

03

AI Workflow Automation

Client Question

My customer service team spends hours writing the same types of emails. My finance team re-keys invoice data by hand. My sales reps log CRM notes from memory hours after a call. Where can AI actually save us time?

Approach

WP runs an AI workflow diagnostic across every department. We sit with each team and ask one question: "Walk me through how you do this today, step by step." From that, we identify 10–20 areas where AI automation can eliminate repetitive, manual work — then we prioritize based on time savings and security risk. We build and test each workflow with a small group before rolling it out department-wide. Every automation keeps a human in the loop: AI drafts, a person reviews and approves.

Customer Service
Support Email Drafting
AI drafts replies from your knowledge base and ticket history. A rep reviews before sending. No email leaves without a human approving it.
Sales
Proposal & Quote Generation
AI pulls from past proposals and product specs to generate a personalized first draft. Sales rep reviews, adjusts pricing, and sends.
Accounting / Finance
Invoice Processing (AP)
AI extracts vendor, amount, GL code, and due date from invoices and stages them for review. Finance approves before anything posts to the ERP.
Sales
CRM Data Entry After Calls
AI turns meeting transcripts into structured CRM fields — next steps, opportunity stage, key contacts. Rep reviews and saves.
Accounting / Finance
Monthly Reporting
AI pulls data from the ERP, formats it into the required template, and flags variances vs. prior month. Finance reviews before submission.
Operations
Contract Review & Renewal Tracking
AI flags clauses that deviate from standard terms and tracks upcoming renewals. Management makes the final call.
04

OpenClaw — Monitored AI Agents

Client Question

I want to give my team AI assistants for admin work, sales outreach, and marketing — but I need to be able to see what they're doing, set guardrails, and shut them down if something goes wrong. Is that possible?

Approach

WP provides monitored access to AI agents through OpenClaw. These are purpose-built assistants for specific business functions — administrative tasks, sales research and outreach, marketing content — that operate under governance and oversight. Unlike consumer AI tools where usage is invisible, OpenClaw agents are monitored: the business can review what the agents are doing, what data they access, and what outputs they produce. WP handles setup, configuration, and ongoing monitoring so the CEO has visibility without needing to become an AI expert. Agents are scoped to specific tasks with clear boundaries — they assist, they don't act autonomously without approval.

05

AI-Powered Reporting

Client Question

My team spends the first week of every month manually pulling data, reformatting spreadsheets, and writing the same commentary. Can AI do the heavy lifting so we can focus on the analysis?

Approach

WP connects AI to the client's existing data sources to automate report generation. We map the reporting template to the ERP, CRM, or accounting system, then build workflows where AI pulls the data, formats it into the required structure, drafts variance commentary, and flags anything unusual. The finance or operations lead reviews the output — AI does the assembly, humans do the judgment. This applies to internal management reports, board packages, parent company reporting, and KPI dashboards. For clients on Microsoft 365, we leverage Copilot in Excel and Word to do this natively within the tools the team already uses.